The term IT infrastructure is defined in a standard called Information Technology Infrastructure Library (ITIL) v3 as a combined set of hardware, software, networks, facilities, etc. (including all of the information technology), in order to develop, test, deliver, monitor, control or support IT services. Associated people, processes and documentation are not part of IT Infrastructure.
ITIL documents define best practices and accepted techniques in the information technology community. This set of guidelines is widely used in both the public and private sector, essentially providing companies with a blueprint on how to organize and manage information technology operations at the company. The library is constantly updated to ensure accuracy and to include emerging technological advances. ITIL provides a systematic and professional approach to the management of IT service provision,
And Offers the following benefits:
- Reduced IT costs
- Improved IT services through the use of proven best practice processes
- Improved customer satisfaction through a more professional approach to service delivery
- Standards and guidance
- Improved productivity
- Improved use of skills and experience
- Improved delivery of third-party services through the specification of ITIL or BS15000 as the standard for service delivery in services procurements.